transport is usually presented as a cost, and it behaves like an investment.
A low floor on a bus was introduced for users.
It is used far more by people with heavy bags, small children and tired legs.
times fell for everybody, which shortened the whole route.
That pattern repeats with kerb , lifts and clear announcements.
The system designed for a minority is the system that works under pressure for everyone.
nevertheless remains partial in most cities.
A station with a lift that is regularly broken is not accessible, and it is recorded as accessible.
data changes that picture immediately when it is published.
One city that published lift by station saw repair times fall by half in a year.
Staff attitude is the part that no standard captures.
Passengers report that a driver who waits is worth more than any equipment on the vehicle.
Training that puts staff in a for an hour changes that behaviour more than a leaflet.