Returns & Refund Policy

This policy sets out returns and refunds for English RankUp's Premium plans — a digital service whose access is granted immediately after payment.

1. Returns of goods

English RankUp provides its service as digital content, with no physical goods, so no exchange or return of goods applies. The content below applies to refunds of the Premium service.

2. Refund principle

Because Premium is a digital service, access is activated IMMEDIATELY after a successful payment. As a rule we therefore do NOT provide refunds after a plan is activated, except for the cases in section 3.

3. Cases eligible for a refund

• You were charged but Premium was not granted due to a system error.
• You were charged twice (multiple payments for the same order).
• Other cases required by consumer-protection law.

4. How to request a refund

Email support with your order code and a description of the issue. We receive, review and respond within 7 business days. If approved, the refund is issued via the original payment method; the time for funds to arrive depends on your bank or the payment gateway.

When an order is refunded, the corresponding Premium access is revoked.

5. Service termination

Suspension, termination of the service and refunds upon termination are set out in the Service Termination & Refund Policy.

6. Contact

For any refund request or question, please contact us via the Contact page or at [email protected].