Service Terms

This page sets out the conditions, scope and limits that apply when you use English RankUp's online English-learning service (the englishrankup.com website and the mobile app). By using the service, you agree to the conditions below.

1. Type of service provided

English RankUp provides an education service — online English learning delivered as digital content: lessons, vocabulary, grammar, CEFR practice exams, pronunciation audio, practice tools and an AI tutor. This is self-study support content; it is not an accredited training programme and does not replace the official IELTS & TOEIC exam organised by the competent authority.

2. Conditions and limits on service provision

• Time of provision: the service runs continuously 24/7, with no limit on time of day or day of week, except during maintenance or technical incidents.
• Geographic scope: as a digital service, it is accessible anywhere with an internet connection, with no geographic restriction.
• Customer eligibility: no age limit; minors use the service with the consent and guidance of a parent or guardian.
• Quantity: each user uses one account; there is no limit on how many times content can be accessed within the term of the purchased plan.
• Availability: the service may be temporarily interrupted for technical reasons, maintenance, upgrades or force majeure; we give advance notice where possible.

3. Conditions of use

• There is no age limit for users; minors should use the service with the consent and guidance of a parent or guardian.
• You need a English RankUp account, an internet connection and a compatible browser or app.
• You are responsible for the accuracy of your registration details and for keeping your account secure.

4. Limits & prohibited conduct

• Copying, redistributing, reselling or commercially exploiting our learning content without permission.
• Using automated tools (bots, crawlers) to scrape data or overload the system.
• Sharing a Premium account among several people, or committing payment fraud.
• Using the service for purposes that violate Vietnamese law or infringe third-party rights.

5. Right to suspend or refuse the service

We may suspend or terminate the service for accounts that breach the conditions above, or when maintenance and upgrades are needed. For planned maintenance we will give advance notice where possible.

6. Limitation of liability

Learning content is provided as support and for reference. We strive for quality but do not guarantee any specific learning or exam outcome for individual users. The service is provided to the extent permitted by law.

7. Contact

For any questions about these service terms, please contact us via the Contact page or at [email protected].